Refund policy
Thank you for being a Coffee Editor customer. We have separate refund policies for coffee and merchandise.
Merchandise:
- For a full refund, returns must be made with the original receipt and merchandise must be in its original condition.
- Returns by mail without a receipt require an order number, name, and address.
- Shipping & Handling fees are non-refundable unless an item is damaged or defective.
Coffee:
- Coffee purchases are non-refundable
For merchandise, we allow a 14-day return/exchange time. Items must be in original condition. Please email us at help@coffeeeditor.com for a return authorization code.
Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and shoot us an email at help@coffeeeditor.com. We will do our best to accommodate your request.
Return Address:
Coffee Editor
150 E27th St. #LB
New York, NY 10016
If the original purchase was made with a credit card, we will refund the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 14 days of purchase. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to coffeeeditor.com.
If you have any questions, please contact us at help@coffeeeditor.com.